Half a million frontline NHS workers benefit from coronavirus telecoms deal

Friday July 3rd, 2020

Half-a-million NHS frontline staff in England have benefited from mobile and fixed broadband offers to stay connected at work during the coronavirus outbreak.nhslogo

This follows an agreement made in April between the Government, NHS and telecommunications companies with 29 mobile and fixed broadband providers agreeing to prioritise connectivity improvement for NHS frontline staff.

Connectivity is more important than ever as many NHS frontline staff find themselves adapting to remote working.

Almost 500,000 NHS staff have claimed directly from their provider or through the NHS triaging system.

The ongoing commitments made by UK telecoms providers include prioritised access to mobile data access, voice calls and texts on personal mobiles for work purposes, so that NHS staff can work without fear of extra charges and limitations.

There were also broadband improvements where possible for NHS clinicians working from home, so that they can perform tasks such as consultations via video conferencing and review radiology images.

Providers involved in the commitment include BT, EE, O2, Vodafone, Three, Tesco Mobile, Virgin Media, talktalk, Sky, Openreach, Gigaclear, Cityfibre, Post Office, ID Mobile, Lycamobile, GiffGaff, Plusnet, KCOM,ASK4, Community Fibre, Zzoomm, Voneus, Smarty, Hyperoptic, G.Network, Spectrum and Wightfibre.

Other firms have committed to help the NHS stay connected during the outbreak by working with customers who find it difficult to pay their bills as a result of coronavirus, removing data allowances on fixed broadband services and offering generous new mobile and landline packages.

Marc Allera, CEO of BT’s Consumer Division, said:

“Over a quarter of a million NHS staff have taken us up on our unlimited data offer since April and we hope this support has given them one less thing to worry about. Along with the discount we already provide, this is a thank you from all of us at EE to those in the NHS that are working so hard for us all. We’ve also removed caps on our broadband packages so customers have unlimited data, which helps all those working remotely.”

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