West Midlands Trains must invest £20 million after poor performance and delays

Tuesday February 11th, 2020

The additional funding will be invested in timetable improvements, recruiting new train drivers and offering passengers compensation for poor service.train_358693Sml

government taking action to address poor performance of West Midlands Trains

operator must invest £20 million to improve service for passengers and reduce delays

Transport Secretary demands rapid introduction of a plan to improve services that passengers rely on
In a stark warning to train operators across the country, West Midlands Trains (WMT) will be required to spend an extra £20 million on improving services for passengers after badly breaching its performance targets, the Transport Secretary Grant Shapps set out recently (9 February 2020).
Passengers across the West Midlands, who use West Midlands Railway and London Northwestern services, will benefit from the additional funding, which will be invested in delivering timetable improvements and recruiting new train drivers to tackle staff shortages. They will also continue to be offered compensation for poor service with discounts on season tickets and off-peak fares.
The Department for Transport has made clear that operators should consider this step a warning that poor performance impacting on passengers and the failure to meet contractual obligations will be met with a firm response.
Since their May 2019 timetable change WMT’s performance has deteriorated to such an extent that they have exceeded breach level on delay minutes and cancellations franchise agreement targets. Under the terms of their contract, WMT are required to agree a ‘remedial plan’ to ensure that performance recovers.
The department will continue to closely monitor the performance of the operator and ensure they meet their contractual obligations.

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