Wales leads the way in helping people access crucial council tax discount

Wednesday September 26th, 2018

Finance Secretary Mark Drakeford will today, Wednesday September 26 2018, reinforce his commitment to improving take-up of council tax support available to households across Wales when he meets Opportunities

The Welsh Government has been working to tackle low rates of awareness and take-up of the Council Tax Reduction Scheme and the various council tax discounts and exemptions which are available to support households.

It has been working jointly with – the UKs biggest consumer website – over the last 6 months – to develop simple and consistent advice to ensure all households in Wales have access to information about their council tax entitlements. has an ongoing campaign to make sure people diagnosed as ‘severely mentally impaired’ and who are eligible for certain benefits receive the correct discounts on their council tax.

The Welsh Government has dedicated web pages and a simple guide that summarises the key information about the council tax support households can receive. It has also worked with to improve communication, particularly about entitlements available to those diagnosed as ‘severely mentally impaired’. is now calling on the rest of the UK to follow Wales’ lead following an investigation it conducted across England, Scotland and Wales last year, which raised concerns about the inconsistent messages households receive on council tax discounts.

A full list of eligibility criteria is available on the Welsh Government website or this leaflet.

Finance Secretary Mark Drakeford said:

“Ensuring every household in Wales receives what they are entitled to in terms of council tax support is an important part of the Welsh Government’s commitment to making council tax fairer.

Our guide brings together all the relevant information and puts it in one place. I am grateful to – and local councils – for helping us to develop this important and useful guide.

We will continue to work with councils to encourage and ensure consistency in approaches to administering discounts and exemptions, not just for those with a severe mental impairment, but for everyone who is eligible.”

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