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Scottish Water announces world-class digital partnership

Monday April 30th, 2018

A new strategic digital partnership has been announced which will place technology and innovation at the heart of Scotland’s water supply and waste water management (April 30th).Government Opportunities

Within an ever-changing digital landscape where customer expectations are higher than ever, Scottish Water will work with Capgemini and Atos to deliver IT services which will provide technology solutions to help the utility manage its country-wide activities.

The announcement of the new five-year partnership was made after a rigorous competitive tendering and procurement process.

Rob Mustard, Scottish Water’s Director of Digital, said: “To ensure that Scottish Water continues to deliver in an ever changing world, we are delighted to be entering into an exciting new technological landscape with world-class digital partners. We want our networks and systems to be as reliable, resilient and as secure in a world where digital technology has become the cornerstone of everyday life for billions of people.

“Data, information, analysis, digital applications and processes are critical to how we deliver 1.35 billion litres of water a day and treat 945 million litres of waste water. They are key elements of how we continue to play a vital role in the life of millions of customers – at home, in business and at play – every day, around the clock.

“Our partnership with Capgemini and Atos will see both companies working in a fully integrated manner within Scottish Water through our Digital Directorate. Our new approach will improve not only how we use technology to produce and deliver water but also enhance our customer insight to ensure what we do is as effective as possible and that communities continue to get the best possible service, of which they can be truly proud.

“As we continue to consider the future of water and waste water services over the next 25 years, through the Shaping the Future public consultation, it’s clear that being a digitally-enabled organisation will underpin our performance. Matching our delivery against the needs and expectations of our customers has never been so important – our new partners will be instrumental in helping Scottish Water get there.”

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