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New £300-million contract paves the way for Veterans UK digital transformation

Tuesday June 2nd, 2020

The way many of Veterans UK services are delivered is to be digitised as part of a new contract worth £300-million that successfully commenced on 1 June 2020.Government Opportunities

The 7 year contract will enable Veterans UK and other parts of our parent organisation, MOD Defence Business Services (DBS), to transform the way we deliver military personnel pay and administration, veterans pensions and related services. Working closely with the new the supplier, Shared Services Connected Limited (SSCL), we will deliver a range of digitally-enabled services that supports digital transformation across our services.

Some of the benefits the new contract will bring are:

providing an enhanced Veterans Portal and modern channels of access including new digital and interactive platforms such as online claiming

our back-office systems will be replaced allowing us to deliver pensions and compensation services in a more accessible, digitally enhanced way.

Our plans will take several years to deliver but we are starting work straight away. In the meantime, please be reassured that all Veterans UK’s services and payments will continue as normal and please continue to contact us via the usual contact points.

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