GO Best Service Award – Small Businesses / Third Sector

The effective delivery of public services is dependent on a robust, vibrant and innovative supply chain. The GO Best Service Award for Small Businesses and Third Sector organisations recognises the critical part that such entities play in ensuring end-user expectations are met or, even better, exceeded – while paying heed to issues such as efficiency and sustainability. It also recognises those organisations that provide vital services in support of the public sector.

The GO Best Service Award for Small Businesses and Third Sector organisations is open to companies with fewer than 50 staff and all third sector (ie not-for-profit) organisations. The focus of the Award is on the quality, innovation and positive impact of the service provided.

Entries must have the support of the organisation on whose behalf the entrant has delivered the service. Additional credit will be given to entries that provide evidence from end-users of how the service has impacted upon them.

Deadline for submissions: 27 January 2012

Timescale:

Service must have been active prior to January 2011

Open to:

Companies with fewer than 50 staff, with the endorsement of the public sector client (or prime contractor if sub-contracting); and third sector organisations with the endorsement of the public sector client (or prime contractor if sub-contracting)

Evidence keywords:

End-user benefit, exceeding expectations, quality, compliance, best value, stakeholder involvement, innovation

Award:

One Winner

Entry questions:

1. Please describe the service that your organisation has provided (including how long it has been provided for, to which organisation(s) and whether this is your organisation’s first such service provision).
2. What aspects of the service provided have been particularly innovative, unique, creative or groundbreaking (while remaining within the bounds of current procurement legislation)?
3. How has working with a small business or third sector organisation specifically benefited the public sector client?
4. What aspects of the service provided have been the most challenging to overcome, and how has this been achieved?
5. What level of engagement has been achieved with the contracting organisation, end-users and any other interested groups in the design and delivery of the service?
6. What level of success has been achieved against the expected outcomes of the service provided, and how have end-user expectations been exceeded? Please provide evidence of specific targets set and performance or other measurable benefits achieved or expected.
7. Please provide any other information that you believe supports this entry.