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New guide highlights value of customer insight from complaints


The Local Government Ombudsman (LGO) and the Centre for Public Scrutiny (CfPS) have published a joint publication which says that... (Continue reading)

‘Plan B’ urgently required


Unite has said that the growth figure of 0.2% for the last quarter shows that an economic Plan B was... (Continue reading)

Grant funding to get people surfing the net


New reports state that Community IT charity Nominet Trust has teamed up with 3,000 UK Online Centres to provide £500,000... (Continue reading)

Council spells out three years of savings targets


Council leaders have disclosed the full extent of the savings they need to find over the next three years. This... (Continue reading)

Leicestershire launches website for social care


According to reports Leicestershire County Council and Leicester City Council have set up an online marketplace for personalised social care.... (Continue reading)

Skills Funding Agency set to work with employers


Business Secretary Vince Cable has announced Government backing for employer led projects to deliver the skills for growth in sectors... (Continue reading)

Local authorities issue payment cards


According to media reports Merton, Nottinghamshire and Bury councils have begun to issue smart cards for social care recipients to... (Continue reading)

Government regulation reforms: ‘A third not fit for purpose’


According to media reports the Government’s plans to have a ‘red tape’ revolution was given a knock by the independent... (Continue reading)

Over-hasty visas policy could cost economy millions


The Commons Home Affairs Select Commitee is concerned that an impact assessment which highlights the cost of the student visas... (Continue reading)

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