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New guide highlights value of customer insight from complaints

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The Local Government Ombudsman (LGO) and the Centre for Public Scrutiny (CfPS) have published a joint publication which says that... (Continue reading)

‘Plan B’ urgently required

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Unite has said that the growth figure of 0.2% for the last quarter shows that an economic Plan B was... (Continue reading)

Grant funding to get people surfing the net

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New reports state that Community IT charity Nominet Trust has teamed up with 3,000 UK Online Centres to provide £500,000... (Continue reading)

Council spells out three years of savings targets

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Council leaders have disclosed the full extent of the savings they need to find over the next three years. This... (Continue reading)

Leicestershire launches website for social care

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According to reports Leicestershire County Council and Leicester City Council have set up an online marketplace for personalised social care.... (Continue reading)

Skills Funding Agency set to work with employers

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Business Secretary Vince Cable has announced Government backing for employer led projects to deliver the skills for growth in sectors... (Continue reading)

Local authorities issue payment cards

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According to media reports Merton, Nottinghamshire and Bury councils have begun to issue smart cards for social care recipients to... (Continue reading)

Government regulation reforms: ‘A third not fit for purpose’

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According to media reports the Government’s plans to have a ‘red tape’ revolution was given a knock by the independent... (Continue reading)

Over-hasty visas policy could cost economy millions

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The Commons Home Affairs Select Commitee is concerned that an impact assessment which highlights the cost of the student visas... (Continue reading)

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