GO Best Service Award

The effective delivery of public services is dependent on a robust, vibrant and innovative supply chain. The GO Best Service Award recognises the critical part that private and third sector organisations play in ensuring end-user expectations are met, or, even better, exceeded – while paying heed to issues such as efficiency and sustainability. The Best Service Award is split into two categories; one for businesses or third sector organisations with fewer than 50 staff (micro and small businesses) and one for businesses or third sector organisations with 50 staff or more (medium and large businesses).

Timescale:
Service must have been delivered since at least April 2009

Open to:
Private or third sector organisations endorsed by public or third sector client
Private or third sector organisations endorsed by private sector client (acting as a prime contractor)

a) Organisations with fewer than 50 staff
b) Organisations with 50 staff or more

Awards:
One winner per category (a & b)

Criteria:

1. Please describe the service that your organisation has provided (including how long it has been provided for, to which public or third sector organisation(s) and whether this is your organisation’s first such contract).
2. What aspects of the service provided are particularly innovative, creative and groundbreaking, and how has it exceeded the expectations of the buyer and end-users?
3. What aspects of the service provided have been the most challenging to overcome, and how has this been achieved?
4. What level of engagement has been achieved with the contracting organisation, end-users and any other interested groups?
5. What were the expected outcomes of the service provided, and what success has been achieved to date? Where possible, please provide evidence of targets set and performance or measurable benefits achieved.
6. Please provide any other information that you believe is supportive of this entry.